Current Openings
Please apply below or apply in person at our laboratory located at 16881 Hale Avenue, Irvine, CA 92606 to fill out an application. If you would like more information, please call Human Resources 949.955.2100.
Job Description
Keating Dental Lab, a fast paced, family-owned dental laboratory, located in Irvine, CA has positions open in the following areas, Minimum of 2 years’ experience preferred.
Ceramic Dental Technician
Implant/CAD-CAM Technician
Wax & Metal Finishing
C&B Polishing
Model & Die
Partial/Denture (Removable) Technician
Plaster Dental Technician (Model Room)
Expectations:
Must have anterior and large case contouring skills.
Able to closely follow dentist instructions and able to produce quality work.
Knowledge of dental terminology
Familiarity with dental lab equipment and materials
Strong attention to details.
We maintain good COVID compliant working conditions, competitive wages, and benefits.
Keating Dental Lab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
To complete the application process, please go to Voluntary-Self-ID-PRE-OFFER-for-Applicants and Voluntary-Self-ID-Disability_CC-305_English.pdf.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department, 949-955-2100
Job Type: Full-time
Salary: $60,000.00 – $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
Work Remotely: No
Job description
Keating Dental Lab are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Skills/Qualifications
- Proven customer support experience or experience as a client service representative for at least 2 years, Dental background is preferred but not required
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree or equivalent
Keating Dental Lab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, natural origin, disability, protected Veteran status, or any other characteristics protected by applicable federal, state, or local law.
To complete the application process, please go to https://keatingdentallab.com/wp-content/uploads/2018/06/Voluntary-Self-ID-PRE-OFFER-for-Applicants and /wp-content/uploads/2018/06/Voluntary-Self-ID-Disability_CC-305_English.pdf
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at 949-955-2100.’
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Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Innovative — innovative and risk-taking
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Communication method(s) used:
- Phone
- In person
Work Location:
- One location
This Job Is:
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 – $22.00 per hour (DOE)
Ready to Apply Online?
Fill out the Application Form Below
Keating Dental Lab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department, 949-955-2100. Applicants: You can access the Voluntary Invitation to Self Identify and Voluntary Self-Identification of Disability forms by clicking on the links.
I expressly authorize, without reservation, the employer, its representatives, employees, or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employee, or representatives, or organizations for furnishing such information about me.
I understand that this employer does not unlawfully discriminate in employment and no question on the application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.
I understand that reasonable safeguards will be taken to protect all personal information provided or obtained in conjunction with this application for employment. My personal information may be shared with the employer’s affiliate (s) and third parties engaged by the employer to perform services for the employer. Any personal information shared with an affiliate or third party is to be used solely to perform the services requested by the employers.
This company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or any other protected status under applicable federal, state, or local law.
