Customer service is important in any industry, but we think it’s critical in the dental industry. As a dentist, your responsibility is to ensure that your patients are receiving the best care possible. In order to do so, you need to be working with a quality dental lab with great customer service.
But what exactly does that mean?
The Importance of Customer Service For Your Dental Lab
Dental Labs Need a Quick Response Rate
Great customer service is about a quick response rate. As doctors contact you about current or potential cases, it’s important to respond quickly. Whether it’s a quick question about billing or an involved one that requires a lab tech to answer, replying in a timely way will help build a strong relationship.
If you need to follow up with your dental lab, and it’s a challenge to talk with them, it may be time for a change.
Dental Labs Need to Fix Errors
When dental labs integrate humans into a production process, errors will happen. The most important part of the production process, though, is how they respond to it. If a crown mistakenly passes quality control, your dental lab should fix the problem right away.
When there is a patient waiting for their restoration, it’s critical that the pieces are made well, and if issues occur, that it’s fixed as soon as possible.
Dental Labs Need to be Problem Solvers
When challenging cases come in, your dental lab needs to work with you to create the best possible solution. This could mean rethinking the approach, or re-fabricating a piece in order to send you a quality dental restoration.
When searching for a dental lab, consider their experience level with difficult cases. They should be able to explain how they have problem-solved in the past, and what the process was like. When you work with a dental lab that knows how to think creatively about a problem, you’re working with the right lab.
Final thoughts: great customer service is a necessity
As a dental lab, providing great customer service isn’t an option. It’s a necessity. As you work with your dental lab, you should feel valued and cared for. Customer service is responding quickly, fixing errors, and solving problems. When you find a great dental lab, you know.
We’re proud to be serving dentists across the country with high quality dental restorations. Request your New Doctor Kit today for more information.